Wrest Point Casino Identity Verification
This policy sets out identity verification requirements and procedures for customers of Wrest Point Hotel Casino and Country Club Tasmania, operated by Federal Group Casinos. Identity verification is mandatory for membership enrollment, account management, and participation in responsible gambling programs. Compliance with these requirements is a condition of access to casino services and loyalty rewards.
1. Photographic Identification Requirements
Photographic identification is required for all membership sign-ups and account verification processes. For the purposes of this policy, photographic identification is defined as current, original, and valid government-issued photo identification used to confirm a member’s identity and residential address.
Acceptable forms of identification include:
- Passport issued by the Australian Government
- Driver’s license issued by an Australian State or Territory
Identification must be presented in person at Member Services located at Wrest Point Hotel Casino or Country Club Tasmania. Photocopies, digital images, or expired documents are not accepted for verification purposes.
2. Membership Enrollment Verification
To join the Federal Rewards Club membership program, customers must attend Member Services in person and present valid photographic identification. Verification occurs at the time of enrollment and establishes the member’s identity and residential address for account creation.
Each member is assigned a unique account secured by:
- Personal identification number (PIN)
- Signature
- Date of birth verification
These credentials are required for all account activity, including points redemption and account updates.
Any changes to member records, including personal details or contact information, must be made in person with supporting photographic identification. Remote or third-party updates to member records are not permitted.
3. Ongoing Verification Obligations
Photographic identification may be requested from members at any time to verify account ownership and prevent unauthorized access. Members must present valid identification upon request by casino staff or security personnel.
Failure to provide identification when requested may result in temporary suspension of membership privileges until verification is completed. Members who cannot provide valid identification may be required to re-enroll with current documentation.
4. Self-Exclusion Program Verification
Customers seeking to enter the Self-Exclusion Program must complete identity verification as part of the enrollment process. Self-exclusion is a voluntary measure for individuals experiencing gambling-related harm.
To initiate self-exclusion, a customer must:
- Approach a security officer in person at Wrest Point Hotel Casino or Country Club Tasmania
- Present valid photographic identification
- Consent to having a photograph taken for exclusion records
Self-exclusion periods range from 12 months to 3 years. The photograph and identification details are retained to enforce the exclusion across Federal Group Casinos properties.
The Tasmanian Government is notified one week before a self-exclusion period ends. Customers seeking reinstatement after exclusion must provide evidence of counseling or support services before account reactivation.
5. Third-Party Exclusion Requests
Third-party exclusion requests are accepted from family members, support organizations, or counseling services such as Gambler’s Help Tasmania. Third-party requests must be supported by evidence demonstrating the need for exclusion.
The subject of a third-party exclusion request must be identifiable through photographic identification or other verifiable records. Each request is assessed individually and additional documentation may be required before implementing exclusion measures.
Third-party exclusions follow the same verification and enforcement procedures as voluntary self-exclusions, including photographic records and government notification.
6. Compliance with Australian Regulations
Identity verification procedures are designed to comply with Australian gambling regulations and know-your-customer requirements applicable to land-based casinos in Tasmania. Operations are conducted under the jurisdiction of the Tasmanian Gaming Commission and in accordance with responsible gambling codes.
The BetStop National Self-Exclusion Register applies to online wagering operators and requires identity verification within 72 hours of account creation. Wrest Point Casino operates as a physical venue and applies separate verification processes tailored to in-person interactions.
The company does not participate in the Tasmanian Gambling Exclusion Scheme (TGES) EFTPOS withdrawal verification system. In-person identification checks at Member Services and security points are used for harm minimization and regulatory compliance.
7. Data Protection and Record Retention
Photographic identification and verification records are collected, stored, and processed in accordance with Australian privacy laws. Identification records are retained for the duration of membership and for any additional period required to meet regulatory obligations.
Members’ identification data is used solely for:
- Identity verification
- Account security
- Responsible gambling enforcement
- Compliance reporting
Identification records are not shared with third parties except as required by law or by regulatory authorities.
Customers may request access to their verification records by attending Member Services in person with valid photographic identification.
8. Restrictions and Limitations
Loyalty points and membership benefits cannot be combined with another member’s account or transferred without verification of both parties’ identities. Redemption of points requires presentation of the member’s photographic identification and verification of PIN, signature, and date of birth.
Customers who refuse to provide identification when requested forfeit access to membership services, loyalty rewards, and casino facilities until verification is completed.
Minors and individuals subject to active self-exclusion or third-party exclusion are prohibited from enrolling in membership programs or accessing membership services, regardless of any identification presented.
9. Contact for Verification Inquiries
Customers requiring assistance with identity verification or membership enrollment must visit Member Services in person at Wrest Point Hotel Casino or Country Club Tasmania. Remote verification is not available.
For questions regarding self-exclusion verification or third-party exclusion requests, customers should speak directly with a security officer at either Federal Group Casinos property.
This policy may be amended to reflect regulatory updates or operational requirements. Customers are responsible for maintaining current and valid photographic identification for ongoing verification compliance.